Before accessing, browsing or using this website please be sure to review this privacy policy carefully.
On this page, you’ll find all the information about what data we collect about our visitors and customers and how that data is used. We’ve described everything as clearly and concisely as possible and avoid legalese as much as possible, so that you can make sense of all this without needing a law degree.
We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.
Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”). In agreeing to this privacy policy you are giving consent as contemplated in section 69 of the Act.

If there is anything in this policy that you do not agree with, please do not continue to access, browse or use this website.

Who We are

Company name : MotherNature | Wholefood Supplement Online Store
Company registration number: 2024 / 053863 / 07
Company Address : Online Shopping
Contact Number : 083 259 9879
Information Officer email address : info@mothernature.co.za

What Data We Collect

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site, your IP address.
MotherNature | Wholefood Supplement Online Store supports and respects  a person’s right to privacy and to the careful management of any personal information that MotherNature | Wholefood Supplement Online Store is required to collect in order to provide products and services.

We will do all that is reasonable to ensure your personal information is kept secure and up to date. However we are unable to guarantee that your personal information will be 100% secure.
Wherever possible we will only request personal information that is required for us to complete the related task. Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy or as required by applicable legislation.

How we use your data

By agreeing to the terms contained in this Privacy Policy, you consent to the use of your Personal Information in relation to:

• performing and providing the services of MotherNature | Wholefood Supplement Online Store
• informing you of changes made to our Web site
• sending you a quote, electronic tools and downloads requested by you
• providing you with support and requested information
• improving our service to you by analyzing it for trends
• sending you marketing material (including electronic communications) relating to other solutions you might be interested in. You can unsubscribe from our communications at any time and thereafter we will not market to you
• For security, administrative and legal purposes

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Here you can find out more about “What cookies we use in our products” .

Cookie Use for Retargeting

We may use Google Analytics and the Google advertising network as well as other advertising networks to display ads across the Internet, based on your visit to our website.
Third-party vendors, including Google, may show our ads on sites across the Internet. Our site and third-party vendors, use first-party cookies and third-party cookies together to inform, optimize and serve ads based on past visits and pages visited on this website.
Our site as well as third-party vendors may use third-party audience data to further optimize advertisements displayed. You can opt-out of this kind of advertising anytime, here and here.

IP Addresses
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Data we collect in more detail

We’ve broken this down into sections to make it easy to understand what data we collect:

1. As a visitor
2. Signing up to our newsletter
3. Purchasing a product
4. Email Address
5. Phone number
6. Name and Surname

The use of any product bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

1. As a VisitorYou’re a “visitor” if you browse the our website but don’t submit any personal information about yourself. For example, if you visit this website and take a look through our blog content, our sales pages and knowledge base without signing up for anything, then you’re a visitor. As a visitor, the website uses several third party services that act in order to provide you with a better experience and allow us to optimize our content.The following third parties have limited access to some of your data:-

• Google Analytics (privacy policy)
  • We use Google analytics 4 to gain an overview of how our site is being used, how to improve user experience, what content to create and similar decisions all focused on improving the experience for our visitors.
  • We may integrate Google Analytics with Google Adwords so that we can measure the performance of our paid advertisements.
• Facebook
  • We may use Facebook conversion tracking to understand how our Facebook ads are performing. (not live at this time)
• Social sharing tools
  • Some of the content on the site includes social sharing widgets to quickly allow you to share content with your network. Some of these services gather data about you, if you are logged in to these social networks while visiting our website. Please see the privacy policies of the social networks for further information.

2. Signing Up to Our Mailing ListOn this site, we display various forms that allow you to sign up to our mailing list.  When you sign up through one of our forms, we’ll commonly ask you for the following data:-

• Name
• Email address

We’ll also collect the following:-

• Which form you filled out
• Referrer URL (the URL that you led you to the page that you signed up through)
• Your IP address

We store this data on our site for the following reasons:-

1. Compliance – to keep a record of where our leads came from
2. Testing – to optimize and improve the newsletter sign up forms that we display
3. Relevance – we try not to show a form that you’ve already signed up for
4. Provide you with valuable product information
   1. Unsubscribe option available at ALL times

The data that you submit is also added to a third party service called MailPoet.  This is a tool that we use to send email communications to you.

3. Purchasing a Product from Us

When purchasing a product from us, we may collect the following data:-

• First name
• Last name
• IP address
• Email address
• Billing address
• Shipping Address
• Country of residence
• Post code
• Bank details (Not applicable for now)

Any payments made on our Website are processed by our partner payment gateways (Yoca). Your credit card details are encrypted and stored with the payment gateway and so these details are not visible or available to MotherNature | Wholefood Supplement Online Storeor the staff of MotherNature s. If you have a query please contact the payment gateway directly.

Please note that this data is captured when you submit an order on our checkout page regardless of whether you complete the purchase of the product through our payment processor.

This data is required for the following reasons:-

1. Compliance – we have a duty to understand what country you are resident of so that we can charge the correct VAT amount.  We must also keep a record of this data for tax audit purposes.
2. Integration with our payment processor – we collect address personal data such as your name, email and address to integrate with our payment processor (the service we use to collect payments)
3. Product delivery – In order to give you access to the products that you purchase and to our support team, we need to create an account using your name and email address.

We also send your name, email address and product tag to our email service provider called MailPoet.  This allows us to send you emails about product updates (such as new features that have been released), training courses and any other information related to the product that you’ve purchased. These emails are designed to improve your product experience but you can opt out at any time by clicking the “Unsubscribe” link at the bottom of any email you receive.

Product or Services Review

When you provide a rating or review of a Product or service, you consent to us using that rating or review as we deem fit, including without limitation on our Web site, in newsletters or other marketing material. Your first name that will appear next to that rating or review. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.

Who has access to your data

Your personal information will be kept as secure as reasonably possible and not sold, rented or shared with any 3rd party other than in the execution of providing you with goods and services in line with this privacy policy.

Your personal information will be available only to those MotherNature employees, consultants or representatives that are required to provide the goods or services that you have requested. These individuals are trained in the requirements of the act and there are signed agreements or policies in place.

Your Right to Modify Your Data

You have the right to modify personal data that we hold about you.  You can modify your data by logging into the our site and navigating to the “Account” page or contact us via our contact page and request any changes. If you’re having difficulties updating your data, let our support team know and we’ll make the change for you.

Your Right to View Your Data

You have the right to see the data that we store about you.  To request a file containing all your data, let us know by contacting via our contact page. We will reply to your request within 24 hours and will provide you with a file to your email address as soon as we’ve gathered the data. The data will be provided to you in a structured, commonly used and machine readable format for portability.

Your Right to Have your Data Deleted

You have the right to request that we delete data that we store about you.

If you would like to stop receiving our email newsletter then you can click the “unsubscribe” link at the bottom of any of our emails.  This will unsubscribe you from any future communications.  If, for some reason, this doesn’t work then let us know and we’ll remove you manually.

We can also delete all of your data from all systems that we own and operate.  This includes all of the above.  Please note that If you’ve purchased a product or membership from us we are obliged to keep a record of the purchase. This will mean keeping a record of your billing address, contact details and purchase details.  We do this to fulfill our obligations to the tax authorities and remain compliant.

Privacy Policy: Summary

• We don’t sell your data to any company for further processing, marketing, profiling or any other reason
• We integrate with certain third party services for the purpose of improving the overall user experience and to optimize certain business processes.
• Any data we hold about you, we do so for necessary and legitimate business reasons
• You can request to view, modify and delete any data that we hold about you.
• We ensure that backend access to our website and ANY personal data is kept safe and secure. We use Strong passwords and secure hosting service.
• NO one HAS access to our website and its kept SAFE at all times through secure measures that were in place at all times.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any concerns or questions about anything in this policy, then let us know and we’ll get back to you shortly.

MotherNature | Wholefood Supplement Online Store POPIA Compliance Document

Introduction

This part of the Privacy Policy document (POPIA) outlines the measures and procedures adopted by MotherNature | Wholefood Supplement Online Store to ensure compliance with the Protection of Personal Information Act (POPIA). POPIA aims to protect the privacy and personal information of individuals and sets out guidelines for the lawful processing of personal data by South Africa.

Scope

This compliance document applies to all employees, contractors, and third parties who have access to personal information processed by MotherNature | Wholefood Supplement Online Store.

Key Principles

Lawfulness, Fairness, and Transparency

MotherNature | Wholefood Supplement Online Store processes personal information lawfully, fairly, and in a transparent manner. We inform individuals about the processing of their personal data and obtain consent where necessary. Before submitting any form, you are given a chance to decline your personal data being collected.

Purpose Limitation

Personal information is collected for specified, explicit, and legitimate purposes and is not further processed in a manner that is incompatible with those purposes.

Data Minimization

MotherNature | Wholefood Supplement Online Store only processes personal information that is adequate, relevant, and limited to what is necessary for the intended purposes and this is mainly for future marking purposes.

Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up-to-date. Individuals have the right to request correction of their personal data if inaccuracies are identified.

Storage Limitation (Duration)

Personal information is kept in a form that permits identification of individuals for no longer than is necessary for the purposes for which it was collected or processed. This is 5 years.

Integrity and Confidentiality

MotherNature | Wholefood Supplement Online Store implements appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of personal information.

Accountability

We demonstrate compliance with POPIA by implementing appropriate measures, documenting processes, and regularly reviewing and updating our data protection practices.

Data Processing Activities

MotherNature | Wholefood Supplement Online Store processes personal information for the following purposes:

• Customer relationship management
• Marketing and promotional activities
  • Remarketing
  • Email Marketing
• Financial transactions
• Compliance with legal obligations

Data Subjects’ Rights

Right to Access

Individuals have the right to request access to their personal information held by MotherNature | Wholefood Supplement Online Store. We will provide this information within a reasonable timeframe and free of charge, unless the request is manifestly unfounded or excessive.

Right to Rectification

If personal information held by MotherNature | Wholefood Supplement Online Store is inaccurate or incomplete, individuals have the right to request rectification.

Right to Erasure

Under certain circumstances, individuals have the right to request the erasure of their personal information from MotherNature | Wholefood Supplement Online Store systems. We will process this in 48 hours.

Right to Object

Individuals have the right to object to the processing of their personal information, including for direct marketing purposes.

Right to Data Portability

Upon request MotherNature | Wholefood Supplement Online Store will provide individuals with their personal information in a structured, commonly used, and machine-readable format.

Data Security Measures

MotherNature | Wholefood Supplement Online Store employs the following security measures to protect personal information:

• Encryption of sensitive data
• Password Access controls and user authentication mechanisms
  • Using WordPress, we enforce strict passwords control
• Regular security audits and assessments with our partners to ensure the security between our systems and theirs is working as should
  • We are in touch with
    • MailPoet (Email software)
    • Afrihost
• Employee training on data protection best practices
  • All new users will go through this
• External data is kept in a safe space and is locked at all times
• No sharing of Wifi Passwords to outside parties
• Apply a clean desk policy.
  – Limit different versions and delete what you do not need.
  – Store hard copies in rooms or cabinets that can lock.
  – Security updates on routers and other devices
  – Passwords protect emails as far as possible.
  – Triple check recipients before you send an email.
• Block traffic from high risk areas (countries)

Data Breach Response Plan

In the event of a data breach involving personal information MotherNature will:

1. Notify CIO and those relevant parties
2. Immediately investigate the breach to assess the extent of the damage.
3. Notify the relevant supervisory authority and affected individuals as required by law.
4. Take appropriate measures to mitigate the impact of the breach and prevent recurrence

Training and Awareness

All employees and contractors receive training on data protection principles, their roles and responsibilities, and the importance of safeguarding personal information.

Compliance Monitoring

MotherNature regularly reviews and updates its data protection policies and procedures to ensure ongoing compliance with POPIA and other relevant regulations.

POPIA CONDITIONS

The definition of Personal Information as set out in the POPI Act is as follows:
‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:
• Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic, or social origin, colour, sexual orientation, age, physical or 5 mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person.
• Information relating to the education or the medical, financial, criminal or employment history of the person.
• Any identifying number, symbol, e-mail address, physical address, telephone 10 number, location information, online identifier, or other assignment to the person.
• The biometric information of the person.
• The personal opinions, views, or preferences of the person.
• Correspondence sent by the person that is implicitly or explicitly of a private 15 or confidential nature or further correspondence that would reveal the contents of the original correspondence.
• The views or opinions of another individual about the person; and
• The name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information 20 about the person.
• The Act ensures that Personal Information of both individuals and juristic entities is sufficiently protected, used in a manner for which it was gathered and that facilitates transparency around the following:
o What is done with the personal information.
o Why and how it is processed (from collection, to usage, sharing, disposal, archiving, etc.).
o Who the personal information is shared with (third parties – both locally and internationally, other legal entities)?
o What types of personal information is processed and for what purpose.
o Privacy is about ensuring that both individuals and juristic entities are aware of what is being done with their personal information. The South Africa Constitution emphasizes the right to privacy. This means that ultimate ownership of the personal information resides with the individual/juristic entity concerned.

Roles

CIO: Muhammad Jada

• Information Officer and deputies – The officer is an important person because they are responsible for ensuring that the organization complies with POPIA.
• Practice Manager – Will assist the Deputy Information Officer to ensure awareness, compliance and that any breach is handled according to SOP.
• Professional Staff, Employees – They are the generators of Personal Information and must ensure compliance to POPIA, quality information for the intended purpose.

Conclusion

MotherNature is committed to protecting the privacy and personal information of individuals in accordance with POPIA. This compliance document serves as a framework for our data protection efforts, and we will continue to strive for excellence in our data handling practices.

Contact Information

For inquiries or concerns regarding data protection and privacy at MotherNature, please contact:

Razia

Owner and Founder

info@mothernature.co.za

Disclaimer

This information on this site is indented to educate only and should NOT be used to diagnose or cure, always talk to your doctor.

All AIM products are meant to improve the quality of your life and not cure any diseases.